Returns & Refunds Policy
If for any reason you are not happy, we do offer a 30 day return policy .i.e. you can return the item for any reason no questions asked for a refund within 30 days. All payments must be received within 7 days of the auction ending. Cheques must be drawn on a UK bank account. Please allow 5 working days for clearance of cheques from date of receipt.
After receiving your item, if you are not satisfied contact us within 30 days. Should you decide to return your item, your refund will be given as either money back or an item exchange (This is your choice) – this does not include international locations and Northern Ireland as the cost of exchange/swap service is expensive. In such cases, the RTB (Return to Base) warranty will take effect.
The buyer (you) pays for the return shipping fees both directions. If your machine needs to be returned under the RTB warranty within the warranty term, you will be required to pay for the shipping in both directions. In many cases, we can minimize your shipping costs by offering replacement parts. If you need a replacement part sent in advance, you will be required to pay a deposit of 10% of the final price for the machine(not the part) and you will have 30 days to return the original part or product in the condition received or like new (whichever is better). When sending back a machine, we require that it be sent in the original packaging, so please keep all packing materials in good condition for the duration of the warranty period.
If the part or product is damaged in transit to us, we will be unable to replace the item or part.